Reporting Discrimination

Reporting Discrimination Complaints

CareFirst CHPDC practitioners and providers must promptly address all complaints of discrimination or lack of access by individuals with disabilities. Complaints must be reported to CareFirst CHPDC as soon as reasonably possible after the complaint is received. In no case should the report be made more than seven (7) business days after receipt.

Please report complaints in writing to:

CareFirst CHPDC
Attention: Grievance Coordinator
1100 New Jersey Ave., SE Ste. 840
Washington, DC 20003
Or Call (202) 821-1100 or (855) 872-1852

Appeals

CareFirst CHPDC offers three types of Appeals: Expedited Appeal, Immediate Appeal and Standard Appeal. An enrollee, enrollee's representative, attending physician/practitioner or facility, may request appeals. The appeal may be initiated by a verbal or written request; however, CareFirst CHPDC prefers that verbal requests be followed by a written request for proper documentation.

Submit written appeals to:

CareFirst CHPDC
Attention: Appeals Coordinator
1100 New Jersey Ave., SE Ste. 840
Washington, DC 20003
Or Call (202) 821-1100 or (855) 872-1852