Reporting Discrimination Complaints
CareFirst CHPDC practitioners and providers must promptly address all complaints of discrimination or lack of access by individuals with disabilities. Complaints must be reported to CareFirst CHPDC as soon as reasonably possible after the complaint is received. In no case should the report be made more than seven (7) business days after receipt.
Please report complaints in writing to:
CareFirst CHPDC offers three types of Appeals: Expedited Appeal, Immediate Appeal and Standard Appeal. An enrollee, enrollee's representative, attending physician/practitioner or facility, may request appeals. The appeal may be initiated by a verbal or written request; however, CareFirst CHPDC prefers that verbal requests be followed by a written request for proper documentation.