Medicaid Enrollees
Important Numbers
Get Connected with Your Health Care Services
Member Services 24/7 is (202) 821-1100 and the toll free number is (855) 872-1852.
Get Connected with Your Health Care Services
| Need | Who to Call | Numbers | Hours |
|---|---|---|---|
|
For Questions About CareFirst CHPDC call: |
Enrollee Services | (202) 821-1100 OR (855) 855-326-4831 |
8:00am-5:30pm Monday-Friday |
| TTY/TDD Enrollee Services | 711 | 8:00am-5:30pm Monday-Friday |
|
|
If you need care after your doctor's office closes or have a question you need to ask a nurse call: |
Nurse Helpline | (855) 872-1852 (toll free) |
24 hours a day, 7 days a week |
| TTY/TDD Nurse Helpline | After Hours dial 711 For TTY Assistance calling (855)-872-1852 |
24 hours a day, 7 days a week |
|
|
If you need mental health care or have a mental health question call: |
Your PCP's Office | (fill in your PCP's information here) | |
| Nurse Helpline | (855) 481-7041 (toll free) | 24 hours a day, 7 days a week |
|
| DC Department of Mental Health Hotline | (888) 793-4357 | 24 hours a day, 7 days a week |
|
|
If you need to see a doctor within 24 hours ("Urgent Care") call: |
Your PCP's Office | (fill in your PCP's information here) | |
| Nurse Helpline | (855) 872-1852 (toll free) | 24 hours a day, 7 days a week |
|
|
If you need someone who speaks your language or if you are Hearing Impaired, call: |
Enrollee Services | (202) 821-1100 OR (855) 326-4831 (toll free) |
8:00am-5:30pm Monday-Friday |
| TTY/TDD Enrollee Services | 711 | 8:00am-5:30pm Monday-Friday |
|
|
If you need a ride to an Appointment, call: |
MTM | (855) 824-5693 | 24 hours a day, 7 days a week |
|
For dental questions: |
Avesis | (833) 554-1011 | 8:00am-5:30pm Monday-Friday |
|
For vision questions: |
Avesis | (833) 554-1011 | 8:00am-5:30pm Monday-Friday |
FOR AN EMERGENCY,
DIAL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM
CareFirst (CHPDC)
Community Health Plan
District of Columbia
Call Enrollee Services
