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Important Numbers

Alliance Enrollees
Getting Started
  • Alliance Enrollee Handbook
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  • Selecting a Primary Care Provider
  • Interpretation & Translation Services
  • Important Numbers
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Finding Health Care
  • Using Your Primary Care Provider
  • Finding Urgent & Emergency Care
  • Seeing a Specialist

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Important Numbers

Get Connected with Your Health Care Services

Enrollee Services 24/7 is (202) 821-1100 and the toll free number is (855) 872-1852.
Need Who to Call Numbers Hours
For Questions About CareFirst CHPDC call: Enrollee Services (202) 821-1100
(855) 326-4831
8:00am-5:30pm Monday-Friday
TTY/TDD Enrollee Services (202) 821-1152 8:00am-5:30pm Monday-Friday
If you need care after your doctor's office closes or have a question you need to ask a nurse call: Nurse Helpline (855) 872-1852 24 hours a day,
7 days a week
TTY/TDD Nurse Helpline
(202) 821-1152
After Hours dial 711
for TTY Assistance calling
(855) 872-1852
24 hours a day,
7 days a week
If you need mental health care or have a mental health question call: Your PCP’s Office  
Nurse Helpline (855) 481-7041 24 hours a day,
7 days a week
DC Department of Mental Health Hotline (888) 793-4357 24 hours a day,
7 days a week
If you need to see a doctor within 24 hours ("Urgent Care") call:
Your PCP’s Office  
Nurse Helpline (855) 481-7041 24 hours a day,
7 days a week
If you need someone who speaks your language or if you are Hearing Impaired, call: Enrollee Services
(202) 821-1100
(855) 326-4831
8:00am-5:30pm Monday-Friday
TTY/TDD Enrollee Services (202) 821-1152 8:00am-5:30pm Monday-Friday
For dental questions: Avesis (855) 418-1620 8:00am-5:30pm Monday-Friday
For vision questions: Avesis (855) 418-1620 8:00am-5:30pm Monday-Friday
FOR AN EMERGENCY, DIAL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM

CareFirst CHPDC

Your Local Washington D.C.
Managed Care Organization (MCO)

Call Enrollee Services

(202) 821-1100

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Contact Info

Address
1100 New Jersey Ave, SE
Suite 840
Washington, DC 20003

phone
(855) 326-4831
(202) 821-1100

email us

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